Support
Contact Chessonomy
Get help with accounts, billing, chess tools, privacy requests, or product feedback.
How to reach us
The form sends your message directly to Chessonomy support. You can also copy the email address or open your default email app and include the page URL, PGN or FEN if relevant, your browser, and what you expected to happen.
Account help
Sign-in issues, dashboard access, saved puzzle progress, or account deletion requests.
Billing
Plan questions, Stripe checkout issues, subscriptions, invoices, or cancellation help.
Tool feedback
Game import, analysis board, next move finder, Elo calculator, or puzzle trainer issues.
Privacy
Privacy requests, cookie preferences, data access, correction, export, or deletion.
Before you email
- Include the email address on your Chessonomy account.
- For billing, include the plan name and checkout date.
- For bugs, include screenshots or the exact steps when possible.
- For privacy requests, use the same email as your account.